Refund policy

Returns and Cancellation Policy

At BHR Biosynex, every product is carefully inspected before shipping. If your order arrives damaged or faulty, please contact us as soon as possible so we can assist you promptly.

Order Cancellations (UK & EU Customers)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason before it ships or within 14 days of receiving your order.

To cancel, please contact us in writing or by phone. Once the item is returned in its original condition, we will issue a full refund, including the standard delivery cost (if applicable). You are responsible for return postage unless the item is faulty.

Returns for Non-Defective Products

If you would like to return an item that is not faulty, please:

  • Contact us within 15 days of receiving your order.

  • State clearly whether you would like a return or replacement and the reason.

Once we receive and inspect your returned item, we will refund the purchase price of the product. Shipping and return costs are the responsibility of the customer.

  • No restocking fees apply.

  • Products must be returned in original condition and unopened packaging.

Returns for Defective Products

If your item is defective or damaged upon arrival:

  • Contact us within 15 days of receiving the item.

  • Clearly state the issue and whether you would like a replacement or refund.

Upon receiving and inspecting the item and confirming the defect, we will refund the full product cost, as well as all associated shipping and return costs.

  • No restocking fees apply.

60-Day Cooling-Off Period: CEFALY Enhanced Device

We offer a 60-day satisfaction guarantee for the CEFALY Enhanced device. If you do not experience the benefit of the product within 60 days of receiving it, you may return it.

Please note:

  • The device must be returned in full, with original packaging and all accessories.

  • Incomplete returns cannot be refunded.

  • Upon return, a refund of £320 will be issued to your original payment method.

  • A £58 disposal fee will be retained to cover the safe and compliant disposal of the used device.

This policy applies only to online consumer purchases.

Disposal Policy

All electrical items are disposed of according to our Standard Operating Procedures and in compliance with environmental regulations.

How to Return Your Item

To process any return or cancellation, please contact:

BHR Biosynex
1 Kingfisher Court
Hemdale Business Park
Nuneaton
CV11 6GY

Email: info@bhr.co.uk
Phone: +44 (0) 2476 377210